Help Center

Maarwell connects you with wellness practitioners — movement, nutrition, therapy, and more. Search by city, modality, or goal, browse profiles with reviewed credentials, and book directly. Practitioners run their practice in the same place.

No. You can book as a guest with just a name and email — you'll get a confirmation link to manage the session. If you later create an account with the same email, your guest bookings move across automatically.

Every profile shows specialties, approach, credentials reviewed by our team, real client reviews, and booking policies. You can also take the match quiz, which suggests practitioners based on your goals and preferences.

By a quality score: rating, availability, a complete profile and how well it matches your search. No one can pay for a higher position. Read the details in our Terms

Yes. Use the language switcher in the footer to move between English and Portuguese. Your choice is saved and also applies to the emails we send you.

Pick the service, time, and payment method. Instant confirmation applies only when the session allows it and the chosen method does not need review. Bank transfer, MB WAY, and payment-link bookings stay pending for practitioner review; receipt is recorded separately. An arranged offline payment or valid session pass can confirm instantly when the session allows it.

Cancellation rules are set by each practitioner and shown before you confirm and in your confirmation email. To reschedule, use your booking link or your account's sessions page to propose a new time — the practitioner responds to the proposal.

If the service has a waitlist, join it and we'll notify you when a spot opens. Otherwise message the practitioner — many open extra times on request.

Yes, we email a reminder before your session. You can manage which emails you receive in your account's notification settings.

Session payments go directly to the practitioner, using the method they've set — bank transfer, MB WAY, or a payment link. Maarwell takes no commission on your sessions; the instructions appear in your booking confirmation.

A pass is a bundle of sessions bought at once, usually at a discount against the single-session price. Once the practitioner records the pass, each booking draws one session from the balance. Your balance and expiry are visible in your account.

It depends on the practitioner's terms — they set the validity and it's shown when the pass is issued. Check the balance and expiry date in the passes area of your account.

Maarwell gives you a payment confirmation, not a fatura. The fatura comes from the studio's or practitioner's certified invoicing software; ask them by email or by message from your booking.

In your account settings. If you can't sign in, use the recovery link on the sign-in page — we'll email you a password reset.

What they need to work with you: your name, contact, booking details, answers to any intake form you fill in, and notes they write themselves. They cannot see your activity with other practitioners.

Yes. Under Privacy & security you can request an export or account deletion — we handle requests within GDPR timelines. The privacy policy explains what we store and why.

Talk to the practitioner or studio, or to our support, first. If that doesn't resolve it, you can use the electronic complaints book (Livro de Reclamações) or an alternative dispute resolution entity. See the options in our Terms

Every public profile has a report action. The report reaches our trust and safety team, who review and act — you can report without an account.